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VP of Operations
$148k-224k (estimate)
Full Time | IT Outsourcing & Consulting
0 Months Ago
Cu*Answers is Hiring a VP of Operations Near Cascade, MI
POSITION SUMMARY
This position functions as a key part of the senior leadership team that coordinates and ensures client deliverables are successfully met. In this role they will work with Xtend teams to teach, support, and consult on credit union operations and the solutions that the CUSO provides.
The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.
This role is also responsible for Xtend’s daily deliverables to ensure the “train schedules” are running on time. This role shares the goal of expanding our interactions with clients and partners.
ESSENTIAL JOB FUNCTIONS
1. Establishes, implements, and communicates the strategic direction of the organization's operations division.
2. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
3. Collaborates with other stakeholders and departments to carry out the organization's goals and objectives.
4. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
5. Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
6. Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
7. Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
8. Establishes and administers the department's budget.
9. Presents periodic performance reports and metrics to the chief executive officer and other leadership.
10. Maintains knowledge of emerging technologies and trends in operations management.
11. Identifies training needs and ensures proper training is developed and provided.
12. Performs other related duties as assigned.
JOB SPECIFICATIONS
1. High School graduate or equivalent is required.
2. Four-year degree in business-related field or equivalent work experience is required.
3. Proven experience and skill in leading and developing people.
4. Experience in working effectively with technical personnel.
5. Extensive knowledge of credit union operations, regulations and procedures.
6. Excellent verbal and written communications skills with an ability to work closely with credit union senior management, third party vendors, and principals of potential Xtend business partners.
7. Ability to use discretion when dealing with sensitive or confidential data.
8. Ability to travel frequently to client sites to provide support, consultative services, and co-develop new strategic initiatives.
9. Extensive experience in selling and marketing data processing and software products to the credit union/banking industry.
10. Experience developing and implementing long-term sales and marketing strategies.
11. Ability to juggle multiple projects simultaneously.
12. Self-directed, able to take initiative.
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.
Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.
Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$148k-224k (estimate)
POST DATE
05/03/2023
EXPIRATION DATE
05/23/2024
WEBSITE
www.cuanswers.com
HEADQUARTERS
Grand Rapids, Michigan
SIZE
100 - 200
CEO
Cynthia Hoffman
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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About Cu*Answers
CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.
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